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Questions, answered straight.
The things clients ask before they hire us - cost, speed, security and who owns what. No jargon, no fine print.
How much does WordPress maintenance cost?+
ShowSpring care plans start at $30/month. That includes plugin, theme and WordPress core updates, daily off-site backups, uptime and security monitoring, malware scans and priority support. There are no long-term contracts - you can cancel anytime, and most clients stay because the plan prevents expensive emergencies.
How often should WordPress plugins be updated?+
As soon as security patches are released, and monthly for everything else. Outdated plugins are the most common way WordPress sites get hacked. On a ShowSpring care plan we test each update in a staging environment before it goes live, so a security fix never turns into a broken homepage.
My WordPress site was hacked - can you fix it?+
Yes. Malware removal is an emergency service: we clean the site, remove backdoors, find how the attacker got in and patch the vulnerability. We also handle Google blacklist and Search Console delisting. Most cleanups are done within 24 hours, and we put monitoring in place so it doesn't happen twice.
Do you look after WooCommerce stores?+
Yes - WooCommerce is a core part of what we do. The care plan covers stores too: updates, backups, uptime monitoring and priority fixes. We also build and optimize WooCommerce stores, including checkout speed, product pages and payment integrations, so your store stays fast and keeps converting.
What happens if my website goes down?+
If your site is on a care plan, we usually notice before you do. Uptime checks run 24/7, and downtime gets an immediate response - we diagnose and fix it, then explain what happened and how we stopped it from recurring. Our average response time is under 23 hours, and downtime is typically minutes.
Do I own my website and content?+
Completely. Your domain, hosting account, content and code are all yours. We build in clean WordPress you can edit yourself, hand over documentation, and never lock you in - you can leave anytime and take everything with you. No proprietary builders, no ransom, no black boxes.
How long does it take to build a new WordPress site?+
Most projects run 3 to 6 weeks depending on scope. A typical build is: discovery and sitemap in week one, design in week two, development in weeks three and four, then content, testing and launch. You get a staging link from the first build week, so you can watch it come together.
What does the free audit include?+
A free no-pressure audit covers your site's speed, security and health: Core Web Vitals and load time, outdated plugins and themes, missing backups, malware risk, and SEO basics. You get a short report with what we found and what we'd fix first - and you can take it anywhere.
Didn’t find your answer? Send it over - you’ll hear back within 24 hours, and we don’t charge for questions.
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No pressure. No jargon. Just a straight answer on what your site needs.